There are many reasons you might decide to transfer a domain name to a new provider.
Fairer pricing. Simpler domain management tools. More reliable support. With Krystal, that’s exactly what you get. You’ll also be transferring your domain to a registrar that cares about their impact on people and the planet.
Transferring your domain to us means no downtime and a fixed price that stays the same when you renew. And our UK-based support team will be on hand to support throughout via live chat, ticket or phone.
Transferring a .uk domain
Step 1 - Place your order
Log in to your Krystal Client area and go to Domains > Transfer Domain to Us. Enter your domain name and complete checkout. There’s no transfer fee, though you’ll pay for a year of registration as part of the order. An EPP code isn’t needed for .uk transfers. Place the order before changing the IPS tag because our systems need the order to know where to assign the domain.
Step 2 - Change the IPS tag
Log in to your current registrar and change the IPS tag on your domain to KRYSTAL (all uppercase). Your current registrar’s support team can help with this or ask ours.
Step 3 - Done
Once Nominet processes the tag change, the domain appears in your Krystal Client area. This usually takes minutes.
What to expect
Cost
No transfer fee. You pay for one year of registration at the standard price for that extension.
Time
Minutes once the IPS tag is changed.
Downtime
None, if your DNS records stay the same.
Registration time
Your remaining time carries over and one year is added from your current expiry date.
Transferring a .com, .net, .org or other gTLD
Step 1 - Unlock your domain
Log in to your current registrar and turn off the domain transfer lock (sometimes called the registrar lock). If your current registrar has WHOIS privacy or a domain privacy service enabled, turn it off before starting the transfer. It can block the authorisation emails.
Step 2 - Get your EPP code
Request the EPP code (also called an authorisation code or auth code) from your current registrar. You’ll usually receive it by email within 24 hours.
Step 3 - Place your transfer order
Log in to your Krystal Client area and go to Domains > Transfer Domain to Us. Enter your domain name and EPP code, then complete checkout.
Step 4 - Approve the transfer
You’ll receive a confirmation email asking you to approve the domain name transfer. Once you confirm, the transfer begins.
Step 5 - Transfer completes
The transfer typically takes five to seven days. When it finishes, the domain appears in your Krystal Client area with full DNS and management controls.
What to expect
Cost
One year of registration at the standard price for that extension (this year is added to your remaining registration time).
Time
Five to seven days after approval.
Downtime
None, if your DNS records stay the same.
Registration time
Your remaining time carries over and one year is added from your current expiry date.
Before you transfer a domain
Here are a few things you should check before you start the process of transferring a domain.
DNS records
If your DNS is currently hosted with your existing registrar, check whether they keep the DNS zone active after a transfer. Some providers delete it when the domain leaves their system. If your domain already points to Krystal’s nameservers, no DNS changes are needed.
Email
If you use a third-party email provider like Google Workspace or Microsoft 365, make sure your MX records are set correctly before and after the transfer. A domain transfer does not change DNS records, but losing a DNS zone at your old registrar could interrupt email delivery.
60-day lock
gTLD domains (.com, .net, .org etc.) cannot be transferred within 60 days of registration or a previous transfer. If your domain was recently registered or moved, you may need to wait.
Registrant changes
For non-UK domains, changing the registrant’s first name, last name, organisation or email address triggers a 60-day transfer lock. Make contact changes either well before or after the transfer, not during.
Why transfer your domain to Krystal
Fixed pricing, no renewal surprise
We don’t charge transfer fees. When you switch to Krystal, you pay for one year of registration at our standard rate, and that rate stays the same when you renew.
No exit fees
If you ever need to leave, we provide the tools, the transfer codes and the support. At no cost. We don’t charge you to move away if you decide to move to a different provider.
UK-based support
If a transfer stalls, a DNS zone disappears or something does not look right after the move, our team is available by live chat, ticket or phone.
Accountable for our impact
Krystal is a Certified B Corp and 1% for the Planet member. We run on power matched 100% with renewable energy and fund a tree each month for every active client. If you’re going to transfer your domain, move it somewhere that takes responsibility for its footprint.
Follow these simple steps
UK domains
Order a transfer on our portal, then log into your current registrar and change the IPS Tag to KRYSTAL.
Other domains
Unlock the domain at your current registrar, obtain the EPP/Auth key, and paste it during checkout.
We do not charge transfer-in fees for standard migrations. You only pay for renewal years when added.
Start your transfer now
We are powering the web responsibly
Certified B Corp
We are proud to be a Certified B Corp. We have funded more than 5 million trees through Veritree and Ecologi and commit 1% of our annual revenue to environmental causes through 1% for the Planet.
100% renewable-matched power
We run on power matched 100% with renewable energy. For every unit of energy we consume, an equivalent unit from a renewable source enters the grid.
Energy-efficient data centres
We hold our data centre partners to high energy efficiency standards. Our primary UK facility, Netwise, operates at a PUE of 1.17.
Green leadership
We support team members who want to cut their own emissions by offsetting their lifetime carbon footprint. We work with Business Declares to push for stronger climate policy across our industry.
