Business Hosting Features
Overview of business package specifications and features
| Plans | Emerald | Sapphire | Diamond | Tanzanite | ||||
|---|---|---|---|---|---|---|---|---|
| Pricing | ||||||||
| Number of websites | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Premium storage3x replicated NVMe | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Free Website builder | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Unlimited Bandwidth | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Mailboxes | 50GB | 50GB | 50GB | 50GB | ||||
| MySQL/MariaDB databases | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Subdomains | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Free Backups | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | ||||
| Free 256-bit SSL certificates | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| PCI-DSS Compliant | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Free Migrations | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Free Domain name(for life of plan) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Free 1-click installs | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Uptime guarantee | 99.99% | 99.99% | 99.99% | 99.99% | ||||
| LVE Memory (RAM) | 6GB | 8GB | 12GB | 18GB | ||||
| CPU cores | 3 | 4 | 6 | 9 | ||||
| Processes | 75 | 100 | 150 | 200 | ||||
| Resource Boost | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Billing | ||||||||
| Setup fee | Free | Free | Free | Free | ||||
| Money back guarantee | 60 days | 60 days | 60 days | 60 days | ||||
| Pay yearly bonus | 2 months Free | 2 months Free | 2 months Free | 2 months Free | ||||
| Pay biennial bonus | 6 months Free | 6 months Free | 6 months Free | 6 months Free | ||||
| Support | ||||||||
| Ticket support | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Live Chat support | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Email support | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Free priority/emergency phone support | Not included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Standard phone support | Monday to Friday: 9am - 8pm | Monday to Friday: 9am - 8pm | Monday to Friday: 9am - 8pm | Monday to Friday: 9am - 8pm | ||||
| 100% UK based | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Knowledgebase | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Domain management | ||||||||
| DNS hosting | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| DNS editor | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| File management | ||||||||
| FTP/SFTP accounts | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| SFTP access | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| SSH access | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite |
| WebDAV access | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Online file manager | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| POP3 & IMAP | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| SSL encryption | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Email accounts | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Email forwarders | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| Email catch-all | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| SMTP support | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Secure webmail(Horde, Roundcube) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Secure access(shared or dedicated SSL) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Free anti-spam service "SpamExperts" | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Unlimited Mailbox size(Within plan storage limits) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Mailing lists | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Auto-responders | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Email/hour sending limit | 5,000 | 5,000 | 5,000 | 5,000 | ||||
| Up to 50MB attachment size | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Email aliases | Unlimited | Unlimited | Unlimited | Unlimited | ||||
| MySQL/MariaDB | ||||||||
| Unlimited size MySQL/MariaDB databases(Within plan storage limits) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| MySQL/MariaDB databases | Version 10.2+ | Version 10.2+ | Version 10.2+ | Version 10.2+ | ||||
| phpMyAdmin management | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Remote MySQL access available | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Scripts & Software | ||||||||
| cPanel: Latest stable version | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| PHP | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| PHP versions: | All available versions selectable | All available versions selectable | All available versions selectable | All available versions selectable | ||||
| Git client | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Git version support | 2.19.1 | 2.19.1 | 2.19.1 | 2.19.1 | ||||
| SVN client | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| mod_rewrite | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| mod_security | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| .htaccess | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Ruby | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Perl | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Python | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| eCommerce ready (with SSL) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Cron (scheduled tasks) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| IP address blocking | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Custom error pages (404/500) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Hotlink/Leech protection | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Composer | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Configurable PHP extensions(Almost all can be enabled/disabled) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| OpenSSL | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Website preview | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Softaculous script auto-installer (200+ apps) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Statistics | ||||||||
| Google Analytics | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Google Webmaster Tools compatible | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| AWstats visitor analytics | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Offsite Backups | ||||||||
| Backups stored off-server | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Self restore backups any time | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Daily backups(31 recovery points) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Backup Premiums Included | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Backup Frequency | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | Every 4 hours 180 snapshots included | ||||
| Server environment | ||||||||
| LiteSpeed web server | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| LiteSpeed Caching | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| CloudLinux OS | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Enterprise-grade servers | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Dual CPUs (24+ cores) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| 96GB RAM minimum | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Samsung SSDs (+ battery backup) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Fully optimised for web applications | ||||||||
| WordPress | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Magento | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Opencart | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Joomla | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| PrestaShop | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Drupal | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Concrete5 | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| phpBB | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Security | ||||||||
| Weekly security scans | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Comprehensive firewall | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Realtime malicious files scanning | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Apache mod_security | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Encrypted cPanel & email access | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Two-factor authentication(TFA/2FA) | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Network | ||||||||
| 100Gbps redundant BGP connectivity | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| 100Gbps private optical ring between datacentres | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| 2,000Gbps DDoS Protection | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| 3 msec transfer time from London | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Flat design with low latency | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Datacentre | ||||||||
| 24/7 datacentre security | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Comprehensive CCTV | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Biometric access control | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Barbed wire perimeter fence | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| N+1 power and cooling | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| On-site backup power generator | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| ISO 27001 accredited | Included in Emerald | Included in Sapphire | Included in Diamond | Included in Tanzanite | ||||
| Choose your plan | ||||||||
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1,104
Tickets
(last 7 days)
- 8 hours average resolution time
- 62% solved in 1 response
189
Calls
(last 7 days)
- 5 minutes average call duration time
- 30 seconds hold time target
1,375
Live Chats
(last 7 days)
- 7 minutes average wait time
- 20 days average resolution time
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